Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

  • The time frame of an order delivery is divided into two parts:

    Processing time: 2-3 Weeks，Shipping time: 1-2 Weeks

    Average Time: It take around 3-5 weeks to receive the product after you place the order.

  • Free shipping worldwide.

    Note: The prices of all orders do not include the customs duties for the destination country.

  • Yes, Free shipping worldwide.

  • Yes, shipping worldwide.

  • Yes, we do.

Returns & Refunds

  • Please enquire for more information about our Return policy.

  • Please enquire for more information about our Return policy.

  • Please enquire for more information about our Return policy.

  • Please enquire for more information about our Return policy.

  • Please enquire for more information about our Return policy.

Warranty & Repair

  • All our products are subject to quality control.

    Our warranty provides a guarantee against manufacturer defects.

    The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

    It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

  • An extended warranty can be added to your products for an additional cost.

    Please get in touch for more information about extended warranties.

  • The extended warranty could come at a different cost depending on the type of product and extended period.

    Please get in touch for more information.

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.